I do not offer refunds, but payments for cancellations can be rolled over to cover or go towards a future class if you cancel more than 48 hours before the class start time.
- If bookings are cancelled more than 48 hours before the class start time, then your payment will simply be rolled over to cover or go towards a future class. If a replacement class isn't available for you to book at that time, I can keep a record on account, although you may need to remind me when booking if it's been a while. Your payment will be kept on account for four months and then written off.
- If you cancel less than 48 hours before the class start time, you will lose the payment. However, you are very welcome to fill the space yourself and send a friend in your place.
Cancellations need to be a bit stricter with aerial yoga because, unlike normal yoga, there's no option to just squeeze in an extra student. I regularly turn people away when classes are full as I have a specific number of silks that can be sold for each class. Everybody of course needs their own lovely hammock that is theirs for the duration of the class.
Keep in mind that I run this business on my own - all administration of class places takes time. I try to keep my prices as low as possible and rely on our small community to be as considerate as possible. I understand that injuries and illness etc. are unavoidable, and I try to be flexible and sympathetic of this and to accommodate everyone. Please do not take advantage of this.
Private classes at the Crags Centre or Otley Studio should be booked upfront with a 50% non-refundable deposit. The remaining payment must be made no later than ten days before the class, at which point this is also non-refundable.
Massages can be rearranged if you cancel more than 24 hours before the massage start time. If you need to slightly change the time, please get in touch so we can discuss your options.
